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Most Helpful Customer Reviews
2908 of 2965 found the following review helpful:
 I am IMPRESSED...... Jan 23, 2009
By Marc D. Ganz
"ganzma"
I changed my review from a 1 to a 5...here's why I am impressed. First, I had a Tanita scale; it told me my weight, body fat, water weight, bone weight, if my toe nails needed to be cut, etc. However, I could not read the display and as executive/non-athlete I did not need all this information. When that scale died, I went looking for a good solid simple scale. I liked the way this scale looked and the reviews on Amazon were good. Plus, the price was great. I got it right away, and it was great. Looked good, easy to read, and I liked the 0.2 denominations. However, unfortunately it stopped working after two weeks. I went to return it on Amazon and posted a disappointing review. Then the most amazing thing happened...this really happened...about an hour after I posted my review, I was contacted by the company. They read my review and apologized that my unit was not operating the way that it was supposed, discussed their high quality control and that this should not have happened, and then they sent me a replacement right away. THAT IS CUSTOMER SERVICE!!! They are family run operation that prides themselves on customer service and providing people with a quality product. THEY STAND BEHIND THEIR PRODUCTS! There are so few of these good companies left. I was very impressed. I am a very happy customer again and will buy other products from this company!! I hope you will to
UPDATE - It is April 2012 and the replacement scale they sent is still working perfectly. Also, I saw someone comment about how did they contact me; they emailed me through Amazon. They did not have any personal information they were simply able to reply to my comment. Still a very happy customer.
820 of 855 found the following review helpful:
 Very accurate, but hard to turn on Jul 28, 2009
By Elizabeth
The scale is very accurate. I stepped on and off multiple times, and always got the same number. Then I put on a light jacket, stepped on again, and it was up .6 pounds. Perfect! However, it is somewhat tricky turning the scale on. They say you're supposed to "tap" it with your foot to activate it, but nothing happens when I tap. The only thing that seems to work for me is if I slide my foot underneath the scale and lift it up slightly. This seems to turn it on, but it's a somewhat awkward maneuver. So I take off two stars for the difficulty in turning it on.
UPDATE (3/25/2010) since writing my previous review, EatSmart has updated their product and gotten rid of the need to tap on. They sent me a new version, and it really does work much better. It seems just as accurate, though there is a .2 pound difference between the old scale and the new (which really isn't too bad). You step on the scale, and it just works. Much better!!
169 of 190 found the following review helpful:
 Pretty, Modern and Accurate Dec 10, 2009
By Redwood George
Having designed electronic measuring equipment I tend to be a bit more picky about my bathroom scales than the average customer... I value linearity, accuracy and repeatability (even if it doesn't matter that much if my weight fluctuates by a half pound here and there)
This scale sure is a pretty thing and has incredibly easy to read numbers (The 3.5" is a misstatement, the display is 3.5 inches -wide-, not high. The numbers are comparable to other 1.3" high scales) The "tap to wake" is a bit inconsistent; sometimes it takes a subtle tap, sometimes a sharp thumping with a foot isn't enough to start it up. Not a deal breaker but enough to lose a star in my rating.
By my testing the scale is accurate within my typical weight range and very repeatable but watch out for the "fake repeatability" that's typical of scales in this price range: If you step on the scale with a weight that's pretty close to the previous reading it'll give you the same number. Here's a simple test: weight yourself, then weight yourself again holding a half-pound can of food. The scale will show no change in weight. Now step on holding a gallon of water and the scale shows a seven pound weight gain. Step back on holding the can of food and the scale now registers that extra half pound. Put down the can and step on one last time - the scale will again show the weight as if you're still holding the can. I have no idea how long the scale "remembers" the last reading or how big a change it takes to force a new reading but if I want to make sure a small change in weight is accurately measured I make sure to step on extra-heavy or extra-light (put some of your weight on a nearby countertop) and -then- step back on with the weight I want to measure. Again, please note that this behavior is not specific to this scale; most in this price range will show a similar "repeatability" feature.
719 of 828 found the following review helpful:
 Can't use it if it won't turn on. Doesn't do its job. Nov 11, 2009
By A discerning consumer
The instructions that come with this scale are: 1)tap here, 2)wait until you
see zero, 3) stand on scale.
The trouble comes at step 1. You can "tap here" all day long and the scale will
not turn itself on. The way to actually turn it on is to pick it up, reach
underneath, and wiggle one or more of its feet. It's hard to imagine a more
fundamental failure of design. Even the crappiest scales on the market can be
used without bending over and picking them up.
I thought I couldn't possibly go wrong after I saw so many glowing reviews.
Turns out I should have read the 1-star and 2-star reviews better. Other
people have had this exact problem. The minority was SO RIGHT.
I've only had this scale for an hour, but I'm sending it back TODAY.
----------------------------------------------------------------
UPDATE:
It is now several weeks later. I received several emails and even
a phone call from the company's customer service rep. He wanted to explain
a technique for tapping on the scale, and offered to send a replacement unit
if that still didn't work. That's really excellent service, right? How many
companies would even care?
Ultimately, though, trying to correct a product this bad with service that
good is just putting makeup on a pig. Look at the guy who left a video
review. He practically slams the thing with his heel. Is that a good idea
on a piece of GLASS? Should the product be so hard to turn on that you have
to have a video to explain how to do it?
It didn't take many exchanges until it became apparent what this
customer service rep's real agenda was. He asked me straight out,
repeatedly, to change my review because "we're a small company, and
negative reviews can hurt us."
I have also looked more carefully since then at why there are so many
positive reviews, and I am suspicous. When I first posted this review,
it was marked "not helpful" by one person within hours. Who would have
done that? I started looking at the other reviews.
It looks like a very few people are VERY interested in leaving positive
reviews about this product and the same people like to leave comments
on the negative reviews that suggest calling the company. One commenter
criticizes a reviewer with the comment: "how about calling the company
instead of being negative?" The person who wrote that has only ever
reviewed three products on amazon -- all three are scales sold by EatSmart.
Who cares so much about a bathroom scale that they would hover over
the reviews day after day? Who would be so concerned about whether
customers call the company or not?
This company is clearly manipulating their rating by directly asking
for better reviews, and it's possible they are doing more than that.
58 of 64 found the following review helpful:
Completely Inaccurate. Sep 22, 2010
By AJ
I was fooled by the positive reviews. There is something wrong here.
This is a very inaccurate machine and gives varying results all the time. It can show you heavier/lighter by sometimes as many as 5 pounds within a matter of half an hour. Otherwise it's +/- 1 to 3 pounds all the time.
And then occasionally it just won't turn on. I would have returned it for full refund were I not past my return time limit.
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![EatSmart Precision Digital Bathroom Scale w/ Extra Large Backlit 3.5" Display and "Step-On" Technology [2013 VERSION]](http://ecx.images-amazon.com/images/I/417svjq6BDL._SL250_.jpg "EatSmart Precision Digital Bathroom Scale w/ Extra Large Backlit 3.5\" Display and \"Step-On\" Technology [2013 VERSION]")
