EatSmart Precision Digital Bathroom Scale w/ Extra Large Lighted Display, 400 lb. Capacity and "Step-On" Technology [2014 VERSION] - 10,000+ Reviews EatSmart Guaranteed Accurate
|Average Customer Review: ( 14616 customer reviews )
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4174 of 4267 found the following review helpful:
I am IMPRESSED...... Jan 23, 2009
By Marc D. Ganz
I changed my review from a 1 to a 5...here's why I am impressed. First, I had a Tanita scale; it told me my weight, body fat, water weight, bone weight, if my toe nails needed to be cut, etc. However, I could not read the display and as executive/non-athlete I did not need all this information. When that scale died, I went looking for a good solid simple scale. I liked the way this scale looked and the reviews on Amazon were good. Plus, the price was great. I got it right away, and it was great. Looked good, easy to read, and I liked the 0.2 denominations. However, unfortunately it stopped working after two weeks. I went to return it on Amazon and posted a disappointing review. Then the most amazing thing happened...this really happened...about an hour after I posted my review, I was contacted by the company. They read my review and apologized that my unit was not operating the way that it was supposed, discussed their high quality control and that this should not have happened, and then they sent me a replacement right away. THAT IS CUSTOMER SERVICE!!! They are family run operation that prides themselves on customer service and providing people with a quality product. THEY STAND BEHIND THEIR PRODUCTS! There are so few of these good companies left. I was very impressed. I am a very happy customer again and will buy other products from this company!! I hope you will to
UPDATE - It is April 2012 and the replacement scale they sent is still working perfectly. Also, I saw someone comment about how did they contact me; they emailed me through Amazon. They did not have any personal information they were simply able to reply to my comment. Still a very happy customer.
1203 of 1273 found the following review helpful:
Very accurate, but hard to turn on Jul 28, 2009
The scale is very accurate. I stepped on and off multiple times, and always got the same number. Then I put on a light jacket, stepped on again, and it was up .6 pounds. Perfect! However, it is somewhat tricky turning the scale on. They say you're supposed to "tap" it with your foot to activate it, but nothing happens when I tap. The only thing that seems to work for me is if I slide my foot underneath the scale and lift it up slightly. This seems to turn it on, but it's a somewhat awkward maneuver. So I take off two stars for the difficulty in turning it on.
UPDATE (3/25/2010) since writing my previous review, EatSmart has updated their product and gotten rid of the need to tap on. They sent me a new version, and it really does work much better. It seems just as accurate, though there is a .2 pound difference between the old scale and the new (which really isn't too bad). You step on the scale, and it just works. Much better!!
243 of 277 found the following review helpful:
OK, but with caveats Nov 01, 2011
This is an OK scale which would get 5 stars if it wasn't for it being billed as being "high-precision (to 0.2 lb)." It isn't really more precise than probably 0.5 lb at best, and it has a mechanism to cheat and make it look more precise than it really is. The scale remembers the last reading, and if the current reading is close enough (within about 0.5 lb), it snaps to the old reading. The result of this is that if you weigh yourself n times in a row, you'll get the exact same reading, down to the decimals. This impresses people into thinking the scale is very precise (the definition of "precision" is repeatable readings for the same object, whereas "accuracy" means that the readings, on average, are close to the true value). Anyway, if you pull the battery out of the scale in between readings, or if you reset the scale's memory by weighing yourself while holding a 2 lb object in between weighings, you'll see that the readings fluctuate around 0.4 lb or more. This is not a deal breaker for many people, but you may want to just know about it.
276 of 323 found the following review helpful:
Pretty, Modern and Accurate Dec 10, 2009
By Redwood George
Having designed electronic measuring equipment I tend to be a bit more picky about my bathroom scales than the average customer... I value linearity, accuracy and repeatability (even if it doesn't matter that much if my weight fluctuates by a half pound here and there)
This scale sure is a pretty thing and has incredibly easy to read numbers (The 3.5" is a misstatement, the display is 3.5 inches -wide-, not high. The numbers are comparable to other 1.3" high scales) The "tap to wake" is a bit inconsistent; sometimes it takes a subtle tap, sometimes a sharp thumping with a foot isn't enough to start it up. Not a deal breaker but enough to lose a star in my rating.
By my testing the scale is accurate within my typical weight range and very repeatable but watch out for the "fake repeatability" that's typical of scales in this price range: If you step on the scale with a weight that's pretty close to the previous reading it'll give you the same number. Here's a simple test: weight yourself, then weight yourself again holding a half-pound can of food. The scale will show no change in weight. Now step on holding a gallon of water and the scale shows a seven pound weight gain. Step back on holding the can of food and the scale now registers that extra half pound. Put down the can and step on one last time - the scale will again show the weight as if you're still holding the can. I have no idea how long the scale "remembers" the last reading or how big a change it takes to force a new reading but if I want to make sure a small change in weight is accurately measured I make sure to step on extra-heavy or extra-light (put some of your weight on a nearby countertop) and -then- step back on with the weight I want to measure. Again, please note that this behavior is not specific to this scale; most in this price range will show a similar "repeatability" feature.
207 of 247 found the following review helpful:
s Dec 09, 2009
Watch Video Here: http://www.amazon.com/review/R5FPKAO3QSMZZ After purchasing, company sent "we'll give you a free X if you review our product on amazon" = skewed reviews. It works fine I guess. You have to kick it, wait for it to autocalibrate before using.
edit: After posting this comment the next morning received a message on my answering machine discouraging me for making THIS REVIEW. Apparently the 3 sentences above is a "real negative review". The message said in summary: we're a family owned business, this review is hurting us, your review is unfair, offering something in exchange for reviews is a practice they stopped awhile back and, 'we can make it right if you are upset with the product'. Basically I posted a comment and they used my personal info to give me home phone call scolding me for posting a negative comment. A simple "we want to make things right" message would have been respectable but they stated things in a very personal and intimidating way. I don't want to be worried about getting a phone call every review I make in the case the company doesn't like my views.
In disclosure, I made this purchase June 23 09. I went back to review products I hadn't reviewed that I had for awhile. On June 27 it shipped and on July 6 I received an email.
subject: Amazon.com Review Request - **FREE Book Offer**
Thanks again for ordering the EatSmart Bathroom Scale through Amazon.com! We hope you are happy with your purchase and making smarter food choices for a healthier lifestyle.
For a limited time, if you place your review on Amazon we will send you a CalorieKing Food and Exercise Journal completely free of charge (see details below).
The Offer: For a limited time receive a FREE CalorieKing 2009 Food & Exercise Journal for submitting your review of the EatSmart Bathroom Scale. This book is the perfect way to hold yourself accountable to a diet or exercise plan!
Step 1: Write your review of the product here. Simply click on "Create your own review" button and follow the instruction. This is your assessment of the overall quality of the product and comments for the Amazon community. Please remember once feedback is submitted it cannot be changed.
Step 2: Email X with your mailing address and we will get the book in the mail to you right away!
Thanks for your patronage!
I believe this to be a deceptive practice because: after only a few days of having the product the consumer is encouraged to make a review, words like "for a limited time" add to the sense of urgency and it offers something in exchange for the review, well targeted to the demographic, intentionally creating a bias. I buy things based on the reviews usually and after purchasing I realize why this product had so many rave reviews. Had it not I would have more carefully shopped around. At the time of receiving their review-for-free-stuff email there were about 450+ reviews. If they did stop this practice it doesn't change my review because I find the practice, and its residual effects deceptive and unfair. I'm sure there's a lot of family owned business and one of them could be competing with eatsmart in the search results without this unfair advantage. In all honesty the scale woks fine, it's definitely a scale, and I wouldn't have written so much about a relatively normal priced normal scale if they wouldn't have personally called me. I take strong offense knowing that my reviews are NOT anonymous and the manufacturer has all my contact information, and can specifically associate it to the negative reviews, despite having purchased this long ago. That is amazon's fault to be fair however it is a wakeup call. To have my personal information used to strongly encourage me to remove my comment is more than a little upsetting. If the answering machine message was just something like, "If you are unhappy with our product please let us know and we'll try to make things right" it would have been more respectable. However they added to that, in effect, "your comment is hurting us, especially in christmas time, we're family owned" leaves a disgusting feeling. You can't guilt trip customers for their reviews. This encourages users that purchased directly from amazon to be intimidated next time they want to review honestly. This left me very uncomfortable and upset. If by 'hurting' this company I let consumers know that the quantity of reviews and high ratings for this product are misleading and may not indicate this is the best scale on amazon, then I am accomplishing something positive, consumer protection, which is what reviewing is all about.
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