EatSmart Precision Digital Bathroom Scale w/ Extra Large Lighted Display, 400 lb. Capacity and "Step-On" Technology [2014 VERSION] - 10,000+ Reviews EatSmart Guaranteed Accurate
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4421 of 4523 found the following review helpful:
I am IMPRESSED...... Jan 23, 2009
By Marc D. Ganz
I changed my review from a 1 to a 5...here's why I am impressed. First, I had a Tanita scale; it told me my weight, body fat, water weight, bone weight, if my toe nails needed to be cut, etc. However, I could not read the display and as executive/non-athlete I did not need all this information. When that scale died, I went looking for a good solid simple scale. I liked the way this scale looked and the reviews on Amazon were good. Plus, the price was great. I got it right away, and it was great. Looked good, easy to read, and I liked the 0.2 denominations. However, unfortunately it stopped working after two weeks. I went to return it on Amazon and posted a disappointing review. Then the most amazing thing happened...this really happened...about an hour after I posted my review, I was contacted by the company. They read my review and apologized that my unit was not operating the way that it was supposed, discussed their high quality control and that this should not have happened, and then they sent me a replacement right away. THAT IS CUSTOMER SERVICE!!! They are family run operation that prides themselves on customer service and providing people with a quality product. THEY STAND BEHIND THEIR PRODUCTS! There are so few of these good companies left. I was very impressed. I am a very happy customer again and will buy other products from this company!! I hope you will to
UPDATE - It is April 2012 and the replacement scale they sent is still working perfectly. Also, I saw someone comment about how did they contact me; they emailed me through Amazon. They did not have any personal information they were simply able to reply to my comment. Still a very happy customer.
1283 of 1356 found the following review helpful:
Very accurate, but hard to turn on Jul 28, 2009
The scale is very accurate. I stepped on and off multiple times, and always got the same number. Then I put on a light jacket, stepped on again, and it was up .6 pounds. Perfect! However, it is somewhat tricky turning the scale on. They say you're supposed to "tap" it with your foot to activate it, but nothing happens when I tap. The only thing that seems to work for me is if I slide my foot underneath the scale and lift it up slightly. This seems to turn it on, but it's a somewhat awkward maneuver. So I take off two stars for the difficulty in turning it on.
UPDATE (3/25/2010) since writing my previous review, EatSmart has updated their product and gotten rid of the need to tap on. They sent me a new version, and it really does work much better. It seems just as accurate, though there is a .2 pound difference between the old scale and the new (which really isn't too bad). You step on the scale, and it just works. Much better!!
140 of 149 found the following review helpful:
Unprecedented Upstanding Business Practice (and products) May 07, 2011
By Margaret E. Ball
I am changing my product review from one star to five.
A short time ago I posted my disappointment (and single star rating) when my scale no longer worked after less than two months of use. Up to that point it had been wonderful - accurate, easy to use, and pleasant to look at.
Much to my surprise a brief time after my unimpressed review, less than 24 hours, the vice president of the company, William Geronimo, personally emailed me to appologize for the defective device. I was so shocked I forgot to reply to him straight away. Not only did he attempt to call, but I recieved a replacement in the mail today. Maybe a week or so after my initial review.
The excellent business practices alone are enough to make me a repeat customer. Nevermind the fact the bathroom scale I purchased AND the kitchen scale are great products.
I am still shocked, I've never had a company work so hard to make me happy!
347 of 394 found the following review helpful:
OK, but with caveats Nov 01, 2011
This is an OK scale which would get 5 stars if it wasn't for it being billed as being "high-precision (to 0.2 lb)." It isn't really more precise than probably 0.5 lb at best, and it has a mechanism to cheat and make it look more precise than it really is. The scale remembers the last reading, and if the current reading is close enough (within about 0.5 lb), it snaps to the old reading. The result of this is that if you weigh yourself n times in a row, you'll get the exact same reading, down to the decimals. This impresses people into thinking the scale is very precise (the definition of "precision" is repeatable readings for the same object, whereas "accuracy" means that the readings, on average, are close to the true value). Anyway, if you pull the battery out of the scale in between readings, or if you reset the scale's memory by weighing yourself while holding a 2 lb object in between weighings, you'll see that the readings fluctuate around 0.4 lb or more. This is not a deal breaker for many people, but you may want to just know about it.
32 of 33 found the following review helpful:
Frustrating, low-quality garbage Feb 28, 2012
When this scale arrived, it registered weights between 14 and 25 pounds too light. We tried to calibrate it repeatedly, replaced the batteries, and tried it on different floor surfaces, but it simply didn't work accurately.
I called the manufacturer, who was very pleasant and explained that it was extremely rare for one of these scales to be defective. I found this odd, because so many reviews on Amazon speak of the same problem, always a great rarity. The company offered to inspect a scale, make sure it was working correctly, and send it out as a replacement right away. I received a replacement scale a few days later.
This replacement scale worked well ... for nearly two weeks. It then began to register weights that were at first impossibly high. (I was able to eat under my calorie goal, and yet, according to the scale, was gaining more than a pound each day.) After three days of this, the scale reported a weight loss of first 4 pounds, then 5, then 8, then 14, all within minutes of each other! Each time I weighed myself, the scale again showed a lighter weight.
It's impossible to monitor a weight-loss plan with a scale that's so unreliable. This scale introduces frustration and aggravation that is unnecessary. It's a piece of junk.
Yes, the company does get high marks for its level of customer service in many reviews. The best customer service is useless, however, when the product is cheap, Chinese garbage that is unreliable.
A second call to the manufacturer revealed that the owner takes these problems a little personally. While he said he's not doubting my experience, he first suggested that the problem with the scale is my floor, then suggested it was too near an electrical outlet, then lectured me on how important quality is to him. I was told to try the scale on a cement floor, that it was absolutely impossible for an EatSmart scale to consistently register a low weight, and such a problem was completely unprecedented.
That may be true, nevertheless I've posted a photograph of my two EatSmart scales on a cement floor (registering 225.8 pounds and 214.4 pounds) alongside my old scale showing a relatively accurate weight of 237.4. Not only are the EatSmart scales wrong, they can't even agree between them.
In the end, I was told by the owner that he'd cut me a check for the scale, and would send me a return label. I'm now shopping for an accurate scale, and am willing to pay more for one that is reliable.
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